OPERATIONAL CAPABILITY

Operations team is led by very senior retired Army/Air Force/Navy officials of the rank ofCol./Maj/Capt.
Dedicated field officer, regular visits and feedback from officials
Client feedback system. Dedicated CRM team of two managers and one general manager.
With 100% compliance in all operations, including timely salary disbursement, PF, ESIC, GST Payment through bank transfers.
24/7 customer support with own QRT vehicle to cater to any operational emergencies & to conduct Daily Night Round
On site monthly training including POSH and quarterly R&R, we involve client officials too
Operational experience of more than 20 years in field of Security & Facility Management.
Strictly adhering to Standard operational policies and procedures.
Able to retain 95% of the existing customer over the period of 7 years by providing qualityservices.
Operational benchmark with exceeding customer satisfaction.
Total 1000+ employees including 10% Ex Defense personnel.

QRT

Rapidly responding to emergencies such as security breaches, safety incidents, road accidents,
riots, fires, robberies, and more.
Rescuing victims and aiding during mishaps.
Collecting strategic information and counteracting threats.
Reducing assistance to central and other state forces on government duty.
Being equipped with updated communication tools and working on a 24×7 basis.
QRTs are composed of highly trained professionals who are ready to be deployed at a moment’s
notice to ensure swift action and safety in various situations.

Grievance Policy

Company Policy: ensure employee should get what is due to them. • No retaliation policy. • Employee can send SMS or call committee member. • Employee can directly meet Directors & discuss their problems.

Posh Committee

1) Purpose - To create and maintain safe work environment, free from sexual harassment & discrimination of Employees based on gender. As per the guidelines of “The Sexual Harassment of Women at Workplace (Prevention, Prohibition & Redressal) Act, 2013”.
2) Core team members part of the Internal Complaints Committee.
3) MD & Director of the company part of all the investigations regarding Sexual Harassment Cases.
4) Promote Lady Guards as Security Officer & Assignment Manager.

Death benefits and personal cover

1) In case death - fix lump sum amount to deceased family immediately.
2) Provide ambulance pay funeral expenses.
3) Extending support for getting PF, ESIC benefits & pension

Employee welfare & Engagement activities

1) Quarterly Rewards & Recognition
2) Accommodation support
3) Advance payment
4) Social responsibility -clean city initiative.

Glenhawk Security Services is a dynamic and forward-thinking company dedicated to delivering innovative security solutions for different sectors